Returns & Refunds

Returns Policy

A product purchased from OTCMedStore may be returned for the following reasons:

·        If the product arrives faulty or damaged.

·        If the product is incorrect due to a mis-pick or misinformation (this must be reported within 4 days of receiving the product/s)


Items returned to OTCMedStore for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:

·        Goods must be returned as sold i.e. in the original packaging and in resalable condition. 

·        Any free gifts or other additional bundled items delivered with the products must also be returned.

·        You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.