Returns & Refunds
A product purchased from OTCMedStore may be returned for the following reasons:
· If the product arrives faulty or damaged.
· If the product is incorrect due to a mis-pick or misinformation (this must be reported within 4 days of receiving the product/s)
Items returned to OTCMedStore for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:
· Goods must be returned as sold i.e. in the original packaging and in resalable condition.
· Any free gifts or other additional bundled items delivered with the products must also be returned.
· You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.